Panel discussion: CX Transformation through Modernization

The discerning new-age customer is perpetually connected and aware of the fascinating possibilities of technology. These days, digital technologies have begun enabling customers to make choices of what they want and when they want it. Customers are now carefully gauging businesses based on their digital customer experience, which means that businesses need to devote attention to digital customer experience now more than ever. Prioritizing ‘doing and being digital’ empowers businesses to acquaint themselves with their customers, interact with them, and fulfil their expectation of a high-quality, omni-channel digital experience.

With this as a take-off point, we present to you a set of esteemed and knowledgeable panelists, who will share their experiences as CIOs of reputed businesses and discuss their perspectives of looking through the lens of customer experience.

Highlights of the 1st CIO roundtable series event

Highlights of the 2nd CIO roundtable series event